GENERAL
The end consumer shall be liable for obtaining the documentation required at destination (such as visas, ID’s, passport, medical documents etc.) and Caribbean BlueBook shall not be liable for any circumstance or expense incurred due to lack of documentation or non-compliance with any requirements.
It is understood that the end consumer shall carry with him/her all his/her luggage and personal belongings when travelling by land, irrespective of the location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at his/her own risk. End consumers are recommended to be present during handling, loading and unloading of any items of luggage.
With regard to transport of luggage by air, by rail, by sea or by river, the general terms and conditions applicable to the applicable transportation companies shall apply, with the ticket being the binding document between Caribbean BlueBook and the end consumer. In the event of any damage or loss, the end consumer shall at that time make a claim to the applicable transportation company.
Caribbean BlueBook will not be responsible for the end consumer’s luggage in any case.
ACCOMMODATION SERVICES
> Children
Special conditions for children are agreed upon with each service provider and are not based on any one criteria; therefore, and given that each accommodation establishment/supplier applies its own special conditions or discounts, the end consumer shall enquire about this point when making his/her booking.
Accommodation services: Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults.
COTS / CRIBS (US) – The availability of cots/cribs is subject to the accommodation establishment’s confirmation. In the event that this service is required, please indicate this when making the booking, as some accommodation establishments have a limited availability of such items. This extra service can be paid by the end consumer directly at the accommodation establishment, if required.
> Third Person in Accommodation Services
Almost all accommodation establishments will treat a booking for a third person as a double room with an extra bed. The end consumer shall consult the supplement and/or discount applicable for an extra bed to be occupied by an adult, as this varies depending on the accommodation establishment. There are accommodation establishments with very few available extra beds, so it is imperative that the end consumer ensures their availability when making his/her booking. Failure to do this may result in non-availability of the extra bed at the accommodation establishment, with no right to claim any service provision or amount whatsoever from Caribbean BlueBook.
> No-Show in Accommodation Services
No-show by the end consumer at the accommodation establishment without prior warning shall be considered a cancellation.
Caribbean BlueBook shall inform the end user of charges payable, which may range from the cost of one night to 100% of the cost of the booking.
> Modifications
Unless dully processed by Caribbean BlueBook, the end consumer shall not be allowed to reduce or change in any way the reserved period of stay or requested service, nor change the name(s) of the end consumer(s) once a booking has been confirmed.
Any such changes shall be deemed to be a cancellation of the booking.
Modifications to extend the reserved period shall be subject to availability; in the event of an extension, the price shall be modified accordingly.
> Cancellations, Refunds & Credits
In the event of cancellations of the travel service purchased, the end consumer shall have the right to be returned all amounts paid with deduction of the amounts, if any, which may have accrued in terms of cancellation charges.
Cancellation costs may vary depending on the destination, dates and relevant accommodation establishment.
At the time of booking, Caribbean BlueBook provides in most cases the dates when any cancellation fees would apply. The end user is solely responsible for processing any cancellation in accordance with the specified dates.
If for exceptional reasons the cancellation is not made via the Website, it must be sent in writing to Caribbean BlueBook detailing the destination and booking number. Caribbean BlueBook shall send an acknowledgement of receipt and inform of all the charges, if any, which may be applicable. Caribbean BlueBook shall be provide a confirmation and/or acknowledgement of receipt of the cancellation of the booking. Any charges for cancellations made directly by the consumer with the accommodation establishment which are charged by the accommodation establishment shall be paid, in turn, by the consumer to Caribbean BlueBook.
Claims for reimbursement by an end consumer leaving the accommodation establishment before the reserved departure date (early check-out), must be addressed to Caribbean BlueBook within seven (7) days of the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure.
For no-shows or early check-outs, the accommodation establishment may charge the full amount of the original booking, in which case reimbursement to the end consumer shall not apply.
Bookings may be cancelled by request of either Caribbean BlueBook or the end consumer with no penalty whatsoever in a Force Majeure event (as defined in our Terms of Use), which may affect the various destinations and, specifically, the location of the accommodation establishment at destination, as well as the country of origin of the end consumers.
> Important
• Throughout the year, some accommodation establishments may change name or trade name, which shall not be construed as a change of accommodation establishment or modification of the booking.
• In some countries, there is a local tax known as “visitors’ tax”, “city tax” “tourist tax” (or similar) and other fees including (but not limited to) resort fees or service charges, which shall be paid directly by the end consumer at the accommodation establishment and/or at the airport. Caribbean BlueBook shall use reasonable endeavors to provide, at the time of booking, an estimation of the applicable fees and/or local tax(es) attributable to each individual booking and payable at the time of booking and/or locally on arrival (“Local Tax/Fee Estimation”). Notwithstanding the foregoing, Caribbean BlueBook does not warrant that the Local Tax/Fee Estimations shall be accurate and the end consumer acknowledges and agrees that the Local Tax/Fee Estimations are provided as estimates only. The end consumer further acknowledges that Local Taxes and Fee Estimations may change from time to time. As a result, Caribbean BlueBook cannot be held liable for any loss, costs or damages incurred as a result of the provision of such Local Taxes/Fee Estimations. Confirmation of and the accuracy of the Local Taxes/or Fee Estimations is ultimately the responsibility of the end user.
• The categories of the accommodation establishments have been provided by the accommodation establishments themselves and are in accordance with specific regulations applicable in each country. An accommodation establishment in one country, therefore, may not be similar in terms of services and quality to an accommodation establishment in another, despite belonging to the same category.
• Caribbean BlueBook provides the information supplied by the accommodation establishment regarding the existence of works of refurbishment or renovation of the establishment, as well as duration thereof. Caribbean BlueBook shall not accept claims for works about which it has not been informed or which extend beyond the planned date of conclusion thereof.
• In some countries the legal adult age may differ depending on the relevant local legislation. It will be the sole responsibility of the end consumer to ensure that he/she is at least of legal age in order to check in to the accommodation establishment.
• Most accommodation establishments may request a holding deposit on credit or debit card from end consumers upon arrival at the accommodation establishment for incidental charges incurred during the end consumer´s stay, including but not limited to, long distance telephone charges, room service, resort fees, in-room movies, damage or theft of property belonging to the accommodation establishment, mini bar usage and other such amenities. The end consumer is obliged to pay for such charges.
Effective Date
These terms were last modified on January 10, 2025.
