HOTELBEDS GROUP’s APPOINTMENT AS THE TRAVEL ORGANIZER’S AGENT

Caribbean BlueBook operates as a Travel Organizer (hereinafter referred to as CBBTO) and shall offer certain travel services (the “Travel Services”) through the Website.

HOTELBEDS USA Inc (hereinafter referred to as “HBG”, hereby acting in its name and on behalf of any of its subsidiaries or holding company or any affiliate of its holding company) a Delaware corporation with its principal place of business at 5422 Carrier Drive, Suite 201 Orlando, Florida, 32819 USA.

The CBBTO has entered into an agreement the HBG to gain access to HBG’s travel service program. This agreement for access to this program is entered into directly by and between HBG and CBBTO. The CBBTO appoints HBG as its agent for the provision of the Travel Services in all territories in which HBG may from time to time operate and HBG accepts such appointment.

INDEPENDENT CONTRACTOR

HBG and CBBTO are independent contractors. There is no relationship of partnership, joint venture, employment or franchise between the Parties. Neither Party will have the power to bind the other or incur obligations on the other Party’s behalf without such other Party’s prior written consent.

Access to the program is strictly controlled by HBG and HBG reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time. The intermediary services that may be provided by HBG to CBBTO under this agreement shall include the request for availability, booking and confirmation of the accommodation services, transfer services, excursion services, and representative services or such other services as the Parties may from time to time agree. HBG will use its best endeavours to confirm the booking in accordance with the submitted booking request.

HBG acts as CBBTO’s agent only in respect of all bookings HBG makes on CBBTO’s behalf. HBG accepts no liability in relation to any contract CBBTO enters into or for any other services that CBBTO books or for the acts or omissions of any service supplier or other person(s) or party(ies) connected with CBBTO’s booking. The service supplier’s booking conditions will apply to CBBTO’s voucher, and prices and cancellation conditions shall be displayed when making each booking, dependent on prevailing conditions, availability and other factors. The Website will guide the Traveler through the booking procedure.

WEBSITE USE

➢ AGE AND RESPONSIBILITY
The Traveler warrants that i) s/he is or has made legitimate enquiries or bookings for the Traveler or any other person for whom the Traveler is legally authorized to act; ii) that s/he is at least 18 years of age or over and have legal capacity to use the Website and to create a legally binding contract for the Traveler and, iii) that all personal information submitted during the bookings process is correct and Traveler accepts financial responsibility for all transactions made under Traveler name or account.

➢ BOOKINGS: HOW TO BOOK TRAVEL SERVICES.
Simply search for the chosen Travel Service (accommodation, tour programmes, transfer, excursion, ticket, car rent and other destination services), the service supplier (concrete Hotel, etc.) at the desired destination, booking occupancy and dates, then proceed to the final booking page. Details of Traveler selection will be featured at the Website. The Traveler shall carefully check the dates, the price, end customer details, the destination and the service supplier details before completing the booking. Information relating to the cancellations policy, costs and details applicable to the booking will also be displayed during this process.

Unless supplier’s policy has a higher threshold (in which case such higher threshold shall apply) the Traveler, when booking accommodation, is only permitted to book up to 5 rooms per stay. Should the Traveler submit a booking of 6 or more rooms per stay, either in one or several individual bookings, then this will be considered a “Group Booking”. Group Bookings will be subject to confirmation by the hotel and may result in modification or cancellation of such booking or booking terms at the hotel´s discretion.

To confirm a booking, the Traveler must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under eighteen (18) when the booking is made. Therefore, to confirm a booking it is necessary that all rooms have at least the name of one customer. By making the booking, the Traveler is confirming that all persons named on the booking accept the Terms and Conditions and that the Traveler will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking, the Traveler also becomes responsible for making all payments due to CBBTO.

Once CBBTO has received the Traveler booking and all appropriate payments, CBBTO will confirm by issuing a confirmation e-mail containing a booking voucher including the booking reference.

The booking request will not be confirmed by CBBTO and the transaction is not considered completed until the Traveler has paid on time the full price of the services, irrespective of whether the consumer, intermediary or the remaining interested parties, have paid the referred price to the Traveler. Therefore, CBBTO will confirm the booking once the full price is paid by the Traveler.

Traveler shall check the booking voucher carefully as soon as the Traveler receives it and contact CBBTO’s customer services immediately if any information which appears on the booking voucher or any other document appears to be incorrect or incomplete. As CBBTO acts only as Traveler’s travel organizer, CBBTO will have no responsibility for any errors in any documentation except where those errors were made by CBBTO while processing the booking.

Such a voucher or booking confirmation shall include:
• Booking reference number
• General booking details
• Breakdown of amount and/or invoice to be paid by Traveler to CBBTO (or subsidiaries/ affiliates)
• Voucher or deliverable documents. The documents provided by CBBTO are for the sole reference of the Traveler. The consumer shall present the Traveler’s voucher with CBBTO’s reference at the service supplier/accommodation establishment upon check in.

If a cancellation has occurred immediately after the confirmation of the booking, the voucher will become invalid. Consequently, the booking will be deemed invalid by CBBTO and the service supplier. Moreover, if the service supplier renders the services, CBBTO shall not be responsible for its payment.

➢ IMPOSSIBILITY OF HANDWRITTEN SIGNATURE
Due to the special characteristics of the electronic commerce, the Traveler agrees that a handwritten signature would not be possible for this transaction. The Traveler also agrees to be bound by accepting of the Terms and Conditions of the Website upon making the booking.

GENERAL

The Traveler is responsible for ensuring that these Terms and Conditions are brought to the attention of, and agreed with, intermediaries and all other interested parties prior to entering into any agreement with those parties to which these Terms and Conditions might apply.

Upon making any business transaction via the Website, the Traveler accepts that these Terms and Conditions apply to each and every transaction.

CBBTO is obliged to provide the consumer, the following data:
• What is included and not included in the price of services (i.e. taxes, city taxes, fees, commissions, etc.).
• The regulations and consequences of a no show by the consumer at the establishment, of regulations regarding cancellations, annulments and modifications, as well as of any possible name changes of the Hotel plus the possible existence of stay taxes.
• That all the users, including children must have current personal and family documentation, either passport or National Identity Document, as required by the country or countries visited.
• All extra services (special meals, extra beds, cots/cribs etc).
• CBBTO is also obliged to provide a voucher for the services that contains the following wording: “Payable through [the appropriate HBG company that corresponds to the destination booked], acting as agent for the service operating company”.

The consumer shall be liable for obtaining the documentation required at destination, such as visas, ID’s, passport, medical documents, etc. and CBBTO shall not be liable for any circumstance or expense incurred due to lack of documentation or non-compliance of requirements.

It is understood that the end consumer shall carry with him/her all his/her luggage and personal belongings when travelling by land, irrespective of the location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at his/her own risk. End consumers are advised to be present during handling, loading and unloading of any items of luggage.

With regard to transport of luggage by air, by rail, by sea or by river, the general terms and conditions applicable to the applicable transportation companies shall apply, with the ticket being the binding document between the aforementioned companies and the end consumer. In the event of any damage or loss, the end consumer shall at that time make a claim to the applicable transportation company. In any case CBBTO will not be responsible for the end consumer’s luggage.

WARNING – USA RESTRICTIONS ON TRAVEL TO CUBA

No Bookings for Travel Services in Cuba shall be facilitated, arranged or made by or through CBBTO. The Traveler hereby acknowledges that travel to Cuba by citizens and residents of the United States, is subject to the laws of the United States pertaining to the U.S. embargo of Cuba and requires a license by the United States Government. No refunds will be made or liability incurred with respect to any travel arrangements made by citizens or residents of the United States without required licenses.

WARNING – OTHER COUNTRIES/TERRITORIES POTENTIALLY SUBJECT TO RESTRICTIONS

All bookings for locations subject to sanctions by the United States, European Union or other countries must be consistent with applicable restrictions. No refunds will be made or liability incurred with respect to any travel arrangements, or related payment arrangements that are prohibited under applicable law.

PRICES

Payment will be made in US DOLLARS or in the national currency applicable at that time with the exchange rate between USD/new currency effective at the day of payment. Any and all payments made regarding travel to Cuba must be made in EUROS.

Unless expressly indicated, prices quoted on the Website are net prices including all indirect taxes (GST, ITBIS, VAT or other similar taxes) except any tourist/stay tax, which will be payable by the consumer at the airport/hotel; therefore, the price paid by the Traveler shall include all indirect taxes but the ones specified above. Any increase or change in the applicable tax will be directly added to the prices offered in these Terms and Conditions.

PRICES PER TRAVEL SERVICE: TYPE OF TRAVEL SERVICE PRICE CONDITIONS

Hotels and other accommodation establishments: Prices quoted are per person per night or per unit per night. Price does not include any extra services such as telephone calls, insurance, laundry service, minibar, parking, etc., which shall be paid directly by the Traveler.

Transfers: Prices quoted are per person per service. In most cities, these are provided not as a complementary and/or additional service to accommodation, but as an independent service.

Excursions: Unless otherwise indicated, prices quoted are per person per service.

Car rental: Prices quoted are per vehicle per day. Price includes service as specified in special terms and conditions to be applied.

Tickets: Prices quoted are per show or event.

Vacation Rental: Service as specified in the booking confirmation. The following items could be excluded from the price: (i) any refundable deposits which may be required by properties, (ii) non-refundable fees for services (i.e. cleaning services, Wi-Fi etc) and (iii) local taxes. These should be paid by the Traveler at arrival if applicable. Any of these items should always be noted at the time of booking and written in the voucher.

The price does not include any service not specified in the booking confirmation.

The Traveler shall be invoiced according to current prices at the time of online confirmation of booking. Both price and availability of the selected Travel Service may be subject to change before confirmation of the booking.

Prices quoted on the Website are net rates (except for those previously agreed) depending on daily availability, and as such may be subject to variations for the following reasons:
• Due to foreign currency fluctuations with regard to the exchange rate applied to confirmed bookings. In this case, the exchange fluctuation shall only affect the price when the variation in the rate of exchange exceeds 3%.
• Accommodation establishments. In the event of Trade Fairs, special events or new special conditions of the establishment.

CLAIMS & LIABILITY. DISCLAIMER.

➢ CBBTO´S LIABILITY
CBBTO shall not be liable for the acts and omissions of its end consumers. In this case, CBBTO and/or the Travel Service supplier reserve the right to automatically cancel the Traveler’s bookings with no right of the Traveler to any compensation whatsoever.

CBBTO acts as the Traveler’s agent and as an independent intermediary in the contracting of accommodation and other Travel Services, and thus shall not be liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid, including but not limited to damages resulting from death, injury, illness, damage, loss, accident, theft, delays or any other irregularity or quality issues which may arise (i.e. delays, overbookings, etc.), whether directly or indirectly, from the supply of Travel Services by Travel Services suppliers which have been contracted via HBG and its affiliates.

CBBTO shall use reasonable endeavours to ensure that suppliers of Travel Services accept liability and indemnify, when reasonably applicable, from and against any claims of the guests arising from the provision of the Travel Services. Therefore, CBBTO hereby commits to ensure that, when possible, the end consumer files any claim for the Travel Services directly with the Travel Service supplier who will be the only liable for the complaint. The Traveler also acknowledges that CBBTO has no control over the provision of the Travel Services.

CBBTO, acting as intermediary, will assist the Traveler on incidents and complaints handling. Such assistance will consist of informing the supplier of the Travel Services about the complaint.

CBBTO shall not be liable for any indirect, special, punitive, exemplary or consequential loss, including economic loss, which term shall include, but not be limited to, loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings.

Notwithstanding the above CBBTO’s entire liability under these Services Terms and Conditions, whether in contract, tort, breach of statutory duty, or otherwise shall not exceed the sums paid by the Traveler to CBBTO for the specific Travel Services in question.

➢ DISCLAIMER
The information on the Website is posted in good faith but CBBTO cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission on the Website. Information on the various services is as accurate as possible given that the information is provided by the service supplier.

The inclusion or offering of any Travel Services on the Website does not constitute an endorsement or recommendation of such Travel Services and CBBTO does not guarantee or warrant that the Travel Services have been evaluated and/or that travel to particular destinations are advisable or without risk, and CBBTO is not liable for any issues or losses that arise from travel to particular destinations offered on the Website. Usage of links to third party Sites is at your own risk since these links are provided for your reference only.

Obvious errors and mistakes (including misprints, typographical errors and errors in calculating currency conversion, errors in pricing in general, etc.) are not binding. In the event of a tariff error affecting the price of a confirmed booking, CBBTO is expressly entitled to modify the affected booking to reflect the correct tariff given previous notice to the Traveler. If CBBTO offers the Traveler the option to cancel the booking and the Traveler does not cancel the same within the time given, it shall implicate the acceptance of the corrected rate and any applicable discount that at its sole discretion and as a mere gesture of goodwill, CBBTO might have decided to apply (if any). Notwithstanding the above, CBBTO, its Agent or the supplier reserve the right to cancel the booking and in the event of such cancellation, without incurring any liability to the Traveler, CBBTO will refund monies paid by the Traveler in relation to such booking (if applicable).

This Website contains links to other websites. Except where they belong to CBBTO, such other websites are not under the control of CBBTO or maintained by CBBTO and CBBTO is not responsible for the content of such websites.

In no event shall CBBTO be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, the use of the Website or any information contained in it or the inability to access to, including loss of profit and the like.

Service suppliers on the Website are independent businesses and are not agents or employees of CBBTO or its affiliates. These independent businesses provide the services in accordance with their own Terms and Conditions which may limit or exclude their liability to the Traveler or the end consumer. CBBTO and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. CBBTO and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

To the maximum extent permitted by law, CBBTO disclaims all implied warranties with regard to the information, services and materials contained on the Website. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.

CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA

CONFIDENTIAL INFORMATION

CBBTO acknowledges that all materials and information which it has or will come into its, or its employees’ or agents’, possession or knowledge, in connection with the Traveler or customers thereof (including, without limitation, the names and information collected as a result of activities hereunder) (“Confidential Information”) will be held in strictest confidence, and it will not, during the term or thereafter, disclose such materials or make use thereof other than for the performance of the Services Terms and Conditions subject to the following: (i) CBBTO will not release such information or materials to any employees who have not been officially notified in writing that they are expressly binding themselves not to improperly use or disclose such material and information; (ii) CBBTO may disclose such information and materials to the extent necessary to manage a claim from a Guest (with the exception contained in clause 8) and to enable its professional advisors, officers and management to perform their duties, (iii) CBBTO may disclose any information and materials as necessary pursuant to any legal proceeding, provided however that in such proceeding, prior to disclosure and if lawfully possible, CBBTO notifies the Traveler of the disclosure obligation and reasonably cooperates with the Traveler in limiting the scope of disclosure.

ACCESS TO PERSONAL DATA

The Traveler’s personal data will be processed by CBBTO for the fulfilment of the contractual relationship between the Traveler and the supplier. The data will be kept by the relevant Party during the terms of the Services and even once the same has been terminated, until the eventual responsibilities derived from the Travel Service have been completed. The data may be disclosed to banks and other financial entities for the management of payments to be made under the Services Terms and Conditions, and as required by applicable Law and for the purposes contained therein.

OWNERSHIP AND OTHER RIGHTS

➢ OWNERSHIP
The Traveler acknowledges and agrees that any element and intellectual property rights pertaining thereto (including without limitation all commercial names, trade names, copyrights, logos, patents, trademarks, service marks and trade secrets) in the Website (including without limitation its Terms and Conditions, rules, policies and operating procedures, and CBBTO’s Confidential Information -as defined above-), received or acceded are the exclusive property of CBBTO, HBG or its suppliers.

The Traveler acknowledges and agrees that, except hereby stated, they shall not acquire any right or interest in the information or data acceded and that CBBTO, HBG or its suppliers shall remain the sole owner of the information or data including, but not limited to, all patent, copyright, trademark, trade secret, trade name, contract, industrial design, and other property rights pertaining thereto, anywhere in the world.

All trademarks, copyright, logos, database rights and other intellectual property rights in the materials on the Website (as well as the organization and layout of the Website) together with the underlying software code are owned by CBBTO, HBG or its suppliers. The Traveler and any user may not use, copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on the Website or belonging to CBBTO, HBG or its suppliers or the underlying software code whether in whole or in part without CBBTO’s prior written consent.

In the event that there is any misuse of any Intellectual Property owned by CBBTO, HBG or its suppliers (including without limitation all trademarks, service marks, logos, commercial names, etc.) without CBBTO’s consent or license, all bookings and sales will be cancelled, and CBBTO reserves the right to take any legal action to protect its legitimate interests.

➢ CONTENTS
Traveler shall not copy, reproduce, modify, transmit, sell, lease, market nor disclose to third parties the contents (and/or any of its elements) provided/displayed by CBBTO.

The CLIENT acknowledges and agrees:
• That, except hereby agreed, it shall not acquire any other right or interest in the contents.
• That contents directly or indirectly received or acceded are the exclusive property of CBBTO or its agent, its subsidiaries or suppliers, who shall remain the sole owners.

The Traveler (whether or not these Terms and Conditions has been terminated) shall at all times save harmless and keep fully indemnified CBBTO from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by or on behalf of the Traveler of any of the provisions of this clause.

The Traveler acknowledges and agrees that the sole disclosure of or access to the information or data available in the Website does not constitute an offer by CBBTO for the sale, license or other transfer of such elements.

To the extent permitted by law, CBBTO excludes any warranty regarding the veracity, accuracy or the intellectual property (IP) rights of the materials and contents on this website. The Traveler accepts that CBBTO cannot guarantee that the information, pictures or images are excluded from third-party IP rights since such content is uploaded and proportioned by independent parties. CBBTO is not responsible for any act, omission, negligence or breach of third-parties rights caused by the services provider promoted in the Website or any damage or expense resulting from the aforementioned breach.

CHANGES TO THE WEBSITE

CBBTO may make improvements or changes to the information, elements, data, services, and other materials on the Website, or terminate the Website, at any time without notice.

CBBTO may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting the modified Terms and Conditions on the Website. Accordingly, the continued access or use of the Website by the Traveler is deemed to be their acceptance of the modified Terms and Conditions.

CBBTO may suspend access to the booking service because of maintenance works, net security reasons or force majeure, with no obligation to compensate the Traveler for the time in which the access has been suspended.

LAW AND JURISDICTION

These Terms and Conditions and any actions and proceeding brought hereunder shall be governed by the laws of the State of New York without regard to conflict of laws principles. Any action or legal proceeding to enforce any provision hereof, or based on any right arising out of, this Agreement shall be brought exclusively in the courts of the State of New York, or if it has or can acquire jurisdiction, in the United States District Court for the State of New York, and Traveler and CBBTO hereby consent to the exclusive jurisdiction of such courts and of the appropriate appellate courts in any such action or legal proceeding and waive any objection to venue or jurisdiction in connection therewith.

ANNEX I

➢ ACCOMMODATION SERVICES
Children: Special conditions for children are agreed upon with each service provider and are not based on any one criteria; therefore, and given that each accommodation establishment/supplier applies its own special conditions or discounts, the end consumer shall enquire about this point when making his/her booking.

Accommodation services: Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults.

COTS (UK) /CRIBS (US) – Cots/cribs and its availability is subject to the accommodation establishment’s confirmation. In the event that this service is required, please indicate this when making the booking, as some accommodation establishments have a limited availability of such items. This extra service can be paid by the end consumer directly at the accommodation establishment, if required.

Third Person in Accommodation Services: Almost all accommodation establishments will treat a booking for a third person as a double room with an extra bed. The end consumer shall consult the supplement and/or discount applicable for an extra bed to be occupied by an adult, as this varies depending on the accommodation establishment. There are accommodation establishments with very few available extra beds, so it is imperative that the end consumer ensures their availability when making his/her booking. Failure to do this may result in nonavailability of the extra bed at the accommodation establishment, with no right to claim any service provision or amount whatsoever from HBG.

No Show in Accommodation Services: No show by the Traveler at the accommodation establishment without prior warning shall be considered a cancellation.

CBBTO shall inform the Traveler of charges payable, which may range from the cost of one night to 100% of the cost of the booking.

Modifications: Unless dully processed by CBBTO, the Traveler shall not be allowed to reduce the reserved period of stay or requested service, nor change the names of the end consumer once booking has been confirmed.
Any such changes shall be deemed to be a cancellation of the booking.

Modifications to extend the reserved period shall be subject to availability; in the event of an extension, the price shall be modified accordingly.

Cancellations: In the event of withdrawal of the Travel Service purchased, the Traveler shall have the right to be returned all amounts paid with deduction of the amounts, if any, which may have accrued in terms of cancellation charges.

Cancellation costs may vary depending on the destination, dates and relevant accommodation establishment.

If for exceptional reasons the cancellation is not made via the Website, it must be sent in writing to CBBTO detailing the destination and booking number. CBBTO shall send an acknowledgement of receipt and inform of all the charges, if any, which may be applicable. The Traveler shall be responsible for obtaining the confirmation and/or acknowledgement of receipt of the cancellation of the booking by CBBTO. Any charges for cancellations made directly by the consumer with the accommodation establishment which are charged by the supplier to CBBTO shall be paid, in turn, by the Traveler to CBBTO.

Claims for reimbursement by an end consumer leaving the accommodation establishment before the reserved departure date (early check-out), must be addressed to CBBTO within 20 days of the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure.

For no-shows or early check-outs, the accommodation establishment may charge the full amount of the original booking, in which case reimbursement to the end consumer shall not apply.

Bookings may be cancelled by request of either the Traveler or CBBTO with no penalty whatsoever in a Force Majeure event (as defined in these Terms and Conditions), which may affect the various destinations and, specifically, the location of the accommodation establishment at destination, as well as the country of origin of the end consumers.

Important

• Throughout the year, some accommodation establishments may change name or trade name, which shall not be construed as a change of accommodation establishment or modification of the booking.

• In some countries, there is a local tax known as “visitors’ tax”, “city tax” “tourist tax” (or similar) and other fees including (but not limited to) resort fees or service charges, which shall be paid directly by the end consumer at the accommodation establishment and/or at the airport. CBBTO shall use reasonable endeavours to provide, at the time of booking, an estimation of the applicable fees and/or local tax(es) attributable to each individual booking and payable at the time of booking and/or locally on arrival (“Local Tax/Fee Estimation”). Notwithstanding the foregoing, CBBTO does not warrant that the Local Tax/Fee Estimations shall be accurate and the Traveler acknowledges and agrees that the Local Tax/Fee Estimations are provided as estimates only. The Traveler further acknowledges that Local Taxes and Fee Estimations, may change from time to time. As a result, CBBTO cannot be held liable for any loss, costs or damages incurred as a result of the provision of such Local Taxes/Fee Estimations. Confirmation of and the accuracy of the Local Taxes/or Fee Estimations is ultimately the responsibility of the Traveler.

• The categories of the accommodation establishments have been provided by the accommodation establishments themselves and are in accordance with specific regulations applicable in each country. An accommodation establishment in one country, therefore, may not be similar in terms of services and quality to an accommodation establishment in another, despite belonging to the same category.

• CBBTO provides the information supplied by the accommodation establishment regarding the existence of works of refurbishment or renovation of the establishment, as well as duration thereof. CBBTO shall not accept claims for works about which it has not been informed or which extend beyond the planned date of conclusion thereof.

• In some countries the legal adult age may differ depending on the relevant local legislation. It will be the sole responsibility of the end consumer to ensure that he/she is at least of legal age in order to check in to the accommodation establishment.

• Most accommodation establishments may request a holding deposit on credit or debit card from end consumers upon arrival at the accommodation establishment for incidental charges incurred during the end consumer´s stay, including but not limited to, long distance telephone charges, room service, resort fees, in-room movies, damage or theft of property belonging to the accommodation establishment, mini bar usage and other such amenities. CBBTO will endeavor to provide such information to the Traveler, whenever it is communicated to CBBTO by Agent or suppliers.

Rating of each accommodation establishment has been done by HBG following internal procedures; this categorization may not follow the same standards as for accommodation establishments.

Maximum capacity of each accommodation establishment is informed at the time of booking, the accommodation establishments reserve their right not to provide the services if the number of end consumers exceeds the maximum capacity as well as to evict end consumers from their property.

➢ CAR RENTAL SERVICE
The car rental reservation services will only be available through the access to CBBTO’s website. A car rental reservation (whether confirmed or not) through CBBTO’s website does not constitute a contract for the supply of vehicle rental services. A contract will be entered into between the end consumer and the car rental company at the time of rental and will be governed by the laws of the country of rental.
The car rental service contract is entirely between the end consumer and the car rental company.

The car rental reservation is provided by HBG´s affiliate company, Micronnexus GMBH (trading under the commercial name “Carnect”). The Traveler agrees to enter into a separate commercial agreement with Carnect which will regulate the conditions for such integration.

➢ TRANSFER SERVICE
The following additional Terms and Conditions apply to the Traveler’s booking transfer services through HBG system.

HBG agrees to carry the end consumer and his/her luggage on the journey permitted by the Travel Services booked with CBBTO, subject to these special Terms and Conditions of carriage and any special conditions applicable to the services booked.

Up to the date of the service provision, the Traveler has the responsibility to keep HBG informed and up to date on flight/train/boat arrival and departure times, and any other services that may be required will be organised based on the information that the Traveler provides. If the information supplied is incorrect, HBG and CBBTO will not be held liable and may not be able to guarantee correct service provision.

HBG is not obliged to carry any child under the age of 14 unless that child is accompanied by a responsible person aged 16 or over. In some destinations children under the age of 2 may be charged a fee for occupying a seat, in others said child may travel free if accompanied by a full fare-paying passenger over the age of 16. Children over the age of 2 require a booking to be made for them.

Child restraint systems: HBG will take all reasonable measures to ensure that its suppliers confirm availability of child restraint systems sufficiently in advance. Additional charges may apply. Child restraint regulations differ across the world. The Traveler shall verify those regulations in the destination of the end consumer’s transfer and act accordingly in order to avoid mishaps on the spot.

The service booked may only be used by the end consumer(s) named on the booking or for whom it has been purchased, and may not be transferred to or used by anyone else. The end consumer that requests the booking-form must have the authority to do so from all the other travelers in the group and confirm that the people named on it accept the booking conditions, and is responsible for the full cost of the service, including any cancellation or amendment charges. He/she will inform other members of the party of confirmation details and any other appropriate information.

Bookings. Booking requests for transfers must be made at least 48 hours before transfer time. Communication of the confirmation of the booking shall be made via CBBTO.

Once the transfer booking is completed, a voucher with the reference number will be displayed on the screen. The voucher must be printed and presented as proof of booking. The end consumer shall check that the information included is correct, otherwise CBBTO should be contacted immediately. CBBTO will not accept any liability in case the end consumer is not in possession of the printed bonus.

Voucher. The voucher will show all the information necessary to reach the boarding point. The voucher will also show a contact telephone number of the supplier and CBBTO for checking the booking and informing about contingencies.
CBBTO advises the end consumer to request transfer service confirmation no less than 24 hours before service time.

Modifications. The destination and pick-up addresses on the voucher are the addresses where the end consumer will be delivered and picked up. Any modifications to a booking requested by the end consumer will be subject to an administration charge as well as any change in the rate to be charged if the collection point is more than two kilometers from the booked collection point. CBBTO also reserves the right not to provide the service if the service is very different from the original Travel Service booked. Modifications made less than 48 hours prior to the time of travel will be subject to confirmation and may incur additional charges depending on applicable cancellation policies. CBBTO must be informed of any modifications to the flight number.

Cancellation. End consumers are entitled to cancel the transfer through CBBTO system. Cancellations must be made at least 48 hours before the time of travel. CBBTO will refund the money subject to the cancellation policy.

No reimbursement to the end consumer shall be made in the event of cancellation less than 24 hours before the time of travel.

No-shows. A no-show by the end consumer without prior warning shall be considered a cancellation.

No reimbursement to the end consumer shall be made in the event of a ‘no-show’ without prior consultation with and express authorization from CBBTO, who shall inform the Traveler of charges payable which may vary up to 100% of the amount of the booking.

Information for the booking of the transfer service is provided by CBBTO. The voucher must be checked for errors.
The end consumer must take the voucher with him/her whenever he/she travels on a service, and must produce the voucher for inspection when requested. The end consumer must take care of the voucher.

Spoiled or tampered vouchers. If the voucher is spoiled or tampered with it will be invalidated and if the end consumer travels with it, he/she will be considered to have travelled without a voucher.

If the voucher is spoiled or tampered with before travelling, then CBBTO may replace it with proof of purchase, passenger identity, and a reasonable explanation as to why the voucher was spoiled or tampered with.

The end consumer must make sure he/she is on the correct service and meets any service on which the end consumer is travelling at the relevant boarding point.

The end consumer should arrive at the boarding point for a service at least 10 minutes prior to the scheduled departure time for that service.

If the end consumer arrives later than the scheduled departure time, HBG may give the seat to another end consumer, in which case the first-mentioned end consumer will be considered to have missed the service. HBG or CBBTO shall not be liable to the end consumer if he/she misses any service or suffers any loss, economic or otherwise, as a result of his/her late arrival, and shall not be obliged to hold up any service to wait for the end consumer, or to provide a seat on any other service if the end consumer misses a service.

All transfers will be carried out on the day stated on the voucher. The end consumer must allow plenty of time in order to arrive in time to connect with air travel services or other forms of transport provided by other carriers.

Airlines suggest that end consumers be at the airport at least 2 hours before the scheduled departure time of their flight.

If the end consumer misses his/her flight or it is delayed, CBBTO can provide the end consumer with a document he/she may require for insurance purposes (if subscribed) to cover the costs of the new transfer. Additional costs may have to be assumed by the end consumer.

Notwithstanding the aforesaid, transfers from the airport may be automatically delayed if the flight suffers a delay.

The end consumer undertakes to comply with the particular rules established by the transfer Travel Service supplier during the transfer service.

Luggage

End consumers are entitled to ONE SUITCASE and ONE piece of hand luggage each. Any excess luggage must be declared at the time of booking. The service provider may charge a fee for any excess luggage.

CBBTO must be informed of items such as, but not limited to sports equipment (golf clubs, skis, windsurf boards etc.) and electric wheelchairs. Any voluminous item will be subject to an additional charge, except for voluminous items needed by their owners for personal disabilities, such as electrical wheelchairs. Extra charges may be made at CBBTO’s absolute discretion and depending on the transfer supplier and the destination. Such extra charges must be paid before departure otherwise HBG may refuse transport of the aforementioned items.

Luggage must be clearly labelled with the end consumer’s name and destination address.

It is understood that the end consumer shall carry with him/her all his/her luggage and personal belongings, irrespective of his/her location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at end consumer’s own risk. End consumers are recommended to be present during handling, loading and unloading of luggage.

Transfer Service

HBG reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. Under these circumstances HBG reserves the right to refuse any reimbursement and no alternative transfer service will be provided.

End consumers are not allowed to consume alcohol on any of the vehicles. The one exception to this rule is when it has been agreed in writing by CBBTO with end consumers utilising a Limousine. In such cases reasonable amounts of alcohol consumption during the transfer is allowed. Smoking is not permitted, except where express permission has been given by the driver.

The end consumer(s) shall be responsible for all damages caused in the event of abnormal or vandalising behaviour.

Confirmation of departure pick-up and location.

End users are recommended by CBBTO to use all the options provided on their voucher to confirm their pickup time and location. If end consumers do not confirm the pick-up service, it may be cancelled by the service provider and no-show charges applied. CBBTO may also contact final customer for these purposes.

In the exceptional circumstance of end consumers failing to obtain the pick-up time and location, it can be verified at www.checkpickup.com.

If during their stay at the destination end consumers are diverted to another accommodation establishment, the pick-up and location of the transfer may vary, which should be confirmed by telephone in advance. The service provider may apply additional charges.

Pick-up and drop-off point.

CBBTO or HBG will not accept any liability whatsoever (including but not limited to alternative transport costs and telephone calls) if end consumers are not at the pick-up point assigned at the specified time on their reservation voucher.

In some destinations, service providers cannot guarantee that transfer pick-ups and drop-offs will be to and from the accommodation establishment’s entrance. CBBTO will inform end consumers of this circumstance on their vouchers and during the reservation process. The pick-up and/or drop-off point may also vary as a result of specific limitations in the area where the accommodation establishment is located, such as traffic restrictions, pedestrian areas, roadworks, traffic conditions, etc. When any such restrictions occur, the vehicle will stop at the nearest pick-up and/or drop-off point accessible to the accommodation establishment.

Arrival services – Delays

In the event of delays at customs or during baggage reclaim, the end consumer must contact the service provider as soon as possible, using the telephone numbers provided on the service voucher. CBBTO cannot guarantee that the transfer service will be provided if the waiting time exceeds the length of time contracted, and the service provider may classify the delay as a no-show.

If the transfer service pick-up point is at an airport, port or railway station, and the flight, boat or train is diverted, delayed or cancelled, CBBTO recommends end consumers to contact the service provider using the telephone number provided on the transfer voucher.

CBBTO will do everything in its power to adapt the changes that need to be made to the new situation. CBBTO accepts no liability in the event of the service provider applying additional charges as a result of any change in the pick-up dates.

Private transfers: If the information supplied by the Traveler and/or end consumer is accurate and updates are provided up to the date of the service, the service provider will check the status of the flight, boat or train in the event of any delay, and will arrive at the pick-up point at the updated arrival time.

If the end consumer’s flight, boat or train is delayed by up to three hours from the estimated arrival time, the service will be provided in accordance with the updated time on the day of the service.

If the end consumer’s flight, boat or train is delayed by more than three hours from the estimated arrival time, or it is cancelled or diverted, leading to an arrival time more than three hours after the originally estimated time, the end consumer must contact the service provider to confirm the new arrival time and availability of the service. In this case, the service provider may apply an additional no-show charge up to the full cost of the reservation.

Shared transfers: The transfer provider is not responsible for confirming arrival times of the flight, boat or train. In the event of any delay, cancellation or diversion, the end consumer must contact the service provider, which will then allocate the service to the next departure vehicle available (subject to availability and times of service). CBBTO or HBG will not be held liable in the event of any additional charges as a result of the end consumer’s relocation, or as a result of having to search for an alternative service due to this circumstance.

Departure services – Waiting time.

Transfer times are calculated depending on the traffic and number of stops en route. When booking a shared transport service, the travel time may be longer to allow for several stops to pick up/drop off passengers. Pick-up for a shared transfer service to the airport may be some hours before your flight.

If the end consumer’s transfer has not arrived at the assigned pick-up point 15 minutes after the previously confirmed pick-up time, and the end consumer has followed the procedure stipulated on the voucher by calling the transfer provider to request the service, the end consumer must seek an alternative method to travel to the airport, in order to mitigate any possible financial losses. The end consumer must obtain a receipt for the alternative transport to the airport, and send it to CBBTO. CBBTO will conduct an investigation with the service provider to clarify the situation and determine liability for the parties, and the full cost of the alternative transport service may then be reimbursed. CBBTO will not be held liable for any additional costs in the event of the flight, boat and/or train being missed.

Liability

CBBTO shall use reasonable endeavour to ensure that vehicles arrive on time to begin the period of hire and that they reach their destination on time. Vehicles are fully insured for passenger and third-party claims, as required under local laws.

If CBBTO were to fail for any reason within its control to deliver the end consumers to their confirmed destination, CBBTO will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by CBBTO for the costs of an alternative means of transport incurred by the end consumers to reach their ticketed destination shall be no more than the cost of reaching that destination by taxi.

CBBTO shall have no liability for any delay or failure to carry the end consumer or for breach of contract when caused by a Force Majeure Event.

CBBTO’s maximum liability to the Traveler and/or end consumer(s) for any reasonable and foreseeable loss, damage or liability which the end consumer(s) may suffer or incur as a result of CBBTO’s failure, breach of contract, or the deliberate or negligent acts or omissions of any of CBBTO’s employees, shall be limited to the booking price for the transfer booked.

➢ VACATION RENTAL SERVICES
Some countries require that end consumers make a formal registry at the accommodation establishments and in these cases end consumers will be required to show their IDs/passports.

Some accommodation establishments require a refundable deposit and payment of non-refundable fees for services by end consumer in destination. In case this is applicable, it will be informed at the time of booking and this information will be shown in the voucher. Accommodation establishments will manage their procedures for return of the deposits, CBBTO has no responsibility over this process.

Rating of each accommodation establishment has been done by HBG following internal procedures; this categorization may not follow the same standards as for accommodation establishments.

Maximum capacity of each accommodation establishment is informed at the time of booking, the accommodation establishments reserve their right not to provide the services if the number of end consumers exceeds the maximum capacity as well as to evict end consumers from their property.

The vacation rental properties are intended for vacation use, other uses (including but not limited to business uses, party plannings) are prohibited. Each accommodation establishment has its own pets policy. The Client and the end consumers shall refer to the information shown at the time of booking.

Cancellation policies for vacation rental may vary from accommodation establishment to accommodation establishment. The applicable cancellation policy will be informed at the time of booking and be shown in the voucher.

These terms were last modified on April 22, 2022.